RIGHT NOW There's A Customer At Your Website. So, Who's Talking To Him And Making The Sale?

RIGHT NOW There's A Customer At Your Website. So, Who's Talking To Him And Making The Sale? by Dr. Jeffrey Lant ----------------------------- To get more articles and talk to our LIVE staff in the member area sign up here: http://www.InstantComputerBiz.com ----------------------------- A few minutes ago a customer dropped by your website. He's been looking for something, thinks you might have it, but has questions which need answers before he purchases. Have you got interactivity on your site, the means, that is, of allowing your customers to talk LIVE to you so their questions and concerns can be immediately dealt with and the sale made? Or are you still in the Internet Dark Ages trying to make do with nothing more than a form which enables that customer to email in questions, which you'll get around to when you feel like it? If this sounds like your website situation, listen up because your lack of interactivity is costing you money EVERY SINGLE DAY. Do You Know What Your Customers Want? Attention When They Want It! Have you thought lately about how customer friendly your website is? Have you walked through what a customer must do to do business with you? If you expect to make money online, you need to understand both what your customer wants from you and whether you can deliver it. When customers arrive at your site they want to know help is available when they need it. Thus, you need the means to greet your customers and let them know you're available to assist them -- when THEY are ready to be helped! Can you do this at your website now? Can you greet your customers? Can you let them know you're there to help? Or do you have nothing more than the old-time conventional website which really is just an electronic circular or bulletin board? The Customer's Ready For Help. Are You Ready To Provide It? Okay, the customer has browsed and now has questions. How are you going to answer these questions, given the fact that the speed and thoroughness with which you answer them will probably either make or break the sale? The usual, out-moded, conventional website offers nothing more than the chance to click on 'contact us' with only the possibility of some later response. But the customer is interested NOW! The customer wants to get his questions answered NOW! The customer is ready to buy NOW! Sadly, the only thing you're offering is 'we'll get back to you as soon as we can.' Blech! That's not marketing. It's anti-marketing; the perfect way to kill the sale and turn off that customer with a pulse who's ready to proceed NOW! People Buy When People Talk To Them! The crazy notion exists that somehow making a sale online is different from making a sale offline. Rubbish. When you go into a store, you want a salesperson to come up, offer his assistance, step back until you need it, then provide it graciously and knowledgeably. The same is true online. It's ridiculous to think that the 'here's the information, take it or leave it' approach is anything other than daft. Your customers, like all customers, want to speak to you about their questions, qualms, and concerns when they're ready -- not when you get around to responding to emails. Knowing this, just how long will it take you to give your customers what they want -- so you get the sales you need? Conclusion As the Internet matures, it's clear who's profiting, who's not and why. This is irrefutable: if you want the sale, talk to your customer -- which means making sure you have website interactivity. It is absolutely necessary for your Internet success. Resource Box A good place to look for affordable interactive options is Worldprofit. This well-known company offers a Free Membership. Use it to review your options and, because they're interactive, talk to real people about what works best for you. Start at http://www.InstantComputerBiz.com About The Author Harvard-educated Dr. Jeffrey Lant is one of the best- known marketers on earth. Dr. Lant's free online webcasts draw people worldwide who want to profit on the Internet every day. If that's your objective, go to http://www.InstantComputerBiz.com and attend today's program as Dr. Lant's guest. JoAn & John - President http://www.InstantComputerBiz.com ...a CyberWealthZone & Worldprofit Dealer Address: 229 - 407 Duffield St, Brooklyn, NY 11201 Phone: (718) 254-7800 xt 407 Email: joaoa.desilva2016@gmail.com URL: http://www.InstantComputerBiz.com ========================================================= (C) InstantComputerBiz.com 2015 All Rights Reserved. =========================================================